FAQ
What does EV Travel Ltd offer?
EV Travel Ltd specializes in tailored holiday packages, luxury getaways, and customized travel experiences worldwide. We focus on quality, personalized service, and seamless travel planning.
Why should I book with EV Travel Ltd?
We have over 13 years of experience in tourism and prioritize client satisfaction over quick sales. 95% of our clients come from referrals, proving our commitment to excellence.
Can I customize my trip?
Yes! You can choose from our carefully curated packages or create a fully personalized travel itinerary based on your preferences and budget.
General Questions
How do I book a trip?
Fill out our inquiry form on the website, and we’ll contact you with the best travel options. You can also reach out via phone or email.
Do I need to pay a deposit?
Yes, most bookings require a deposit to secure reservations. The exact amount depends on the destination and package.
Booking & Payments
What payment methods do you accept?
We accept bank transfers and major debit/credit cards. Payment details will be provided upon booking.
Travel Planning & Services
Do you arrange flights and accommodation?
Yes, we provide full-package holidays, including flights, hotels, transfers, and excursions.
Do you offer travel insurance?
While we don’t sell insurance directly, we can recommend trusted providers for your peace of mind.
Do you arrange group trips or corporate travel?
Yes! Whether it’s a family holiday, destination wedding, or corporate retreat, we can handle group bookings.
Changes & Cancellations
What if I need to cancel or change my trip?
Cancellation and modification policies depend on the airline, hotel, or tour provider. We’ll guide you through your options.
What happens if my flight gets delayed or canceled?
We assist in rebooking and provide support based on the airline’s policies. We strongly recommend travel insurance for unexpected changes.
Will I have support during my trip?
Yes! Our team is available before, during, and after your trip to assist with any travel-related concerns.
During Your Trip
What if I need to make changes while traveling?
Let us know, and we’ll do our best to adjust your plans based on availability and provider policies.
Can you arrange special requests (e.g., dietary needs, accessibility, celebrations)?
Of course! We can arrange special meals, mobility assistance, and even surprise celebrations.
Is my money safe when booking with EV Travel Ltd?
Yes! We are a member of the Travel Trust Association (TTA), ensuring 100% financial protection for every booking.
Financial Protection & Security
What is the Travel Trust Association (TTA)?
The TTA is a professional travel trade association that has protected travelers for over 30 years. Every payment made through a TTA member is secure and safeguarded.
How does the TTA provide financial protection?
- Trust Account System – Your payments are held in a secure Trust Account, managed by an independent trustee (a qualified banker, accountant, or solicitor).
- TTA Financial Guarantee – In addition to trust account protection, the TTA offers an extra financial guarantee of up to £11,000 per customer against fraud or dishonesty by a TTA Member.
- TTA Guarantee Certificate – Upon booking, you’ll receive a certificate outlining your financial protection.
For full details, visit Travel Trust Association.
Can I pay in installments?
Yes! We offer flexible payment plans for many of our packages. Contact us for details.
